This IDC PlanScape provides guidance for CIOs and procurement organizations to plan the digital dashboard and metrics that are most relevant to communicate the fact-based performance of the external suppliers and internal resources that support your enterprise strategy.
"What gets measured gets improved is a well-known tenet underlying Six Sigma and lean quality improvement methodologies. CIOs must manage by fact and not intuition; it is a vital skill which when coupled with the right display of the right data enhances credibility," according to Cora Carmody, adjunct research advisor, IDC's IT Executive Programs (IEP).
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