TECH BUYER Jun 2020 - IDC PeerScape - Doc # US46575020
IDC PeerScape: Practices for Omni-Channel Fulfillment in the COVID-19 Era
This IDC PeerScape examines the practices adopted by retailers to get fulfillment right in an omni-channel environment in the COVID-19 era.
"Getting fulfillment right in an omni-channel environment, profitably, is difficult," says Jordan K. Speer, research manager, IDC Retail Insights' Global Supply Chain. "Some retailers are still tackling the basics; others are further along the curve. Effective fulfillment that does not eat up profits requires digital transformation (DX) — the ability to automate data, integrate that data across the platforms where it's needed, gain visibility into that data, and be able to analyze and make decisions based on it, all in real time — and infrastructure and processes that, when combined with the analysis enabled by DX, permit the optimal combination of inventory and labor usage, location, shipping time, cost, and parcel delivery provider to ensure customer delight and bottom-line profitability," she said. "This is so crucial that logistics and fulfillment ranked as the number 3 focus for retailers from a supply chain risk mitigation perspective, just behind overall supply chain visibility and store operations, according to IDC's 2020 Supply Chain Survey."
IDC Retail Insights: Global Connected Supply Chain Execution and Fulfillment Strategies , IDC Retail Insights: Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies , Worldwide Supply Chain Strategies: Transportation, Logistics, and Global Trade Management , Worldwide Supply Chain Strategies: Warehousing, Inventory and Order Management
Kendra Scott Design, Inc., The Container Store Group, Inc.
COVID-19, Digital transformation, Order management, Supply chain management applications, Technology buyer, eCommerce
List of Figures
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