TECH BUYER Jun 2020 - IDC PeerScape - Doc # US46577319

IDC PeerScape: Practices for Effective Use of BizOps in Crisis Management

By: Mike RosenAdjunct Research Advisor, Marc StrohleinAdjunct Research Advisor

Abstract

This IDC PeerScape provides CIOs with proven approaches to applying BizOps and BizDevOps to crisis situations, based on best practices from CIOs, BizOps practitioners, and business leaders. It is intended to help CIOs formulate their own strategies and practices for creating and deploying BizOps/BizDevOps teams to avoid or mitigate IT and business impacts stemming from COVID-19 and other crises.

"At first blush, the COVID-19 crisis seems like a no-win battle, coming at the worst time for CIOs that are trying to digitally transform their businesses," says Marc Strohlein, adjunct research advisor with IDC's Research Network. "Yet, seen through the right lens, it can be an opportunity to drive transformation in support of remote work, customer engagement and retention, digital literacy, and modernization of tools and platforms."


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