target audience: TECH BUYER  Publication date: Jun 2020 - Document type: IDC PlanScape - Doc  Document number: # US46596220

IDC PlanScape: Artificial Intelligence Operations in IT


  • David Williams
  • Stephen Elliot Loading


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This IDC study provides the CIO and senior IT leaders with why and how AI technology in IT operations is selected and used to deliver maximum business value, ensuring AI investment decisions are measured against an expected return.

"The adoption of AIOps in IT is going to increase significantly as more tools include intelligence to help manage the complexities introduced by continuous change, digital transformation, virtual computing, distributed cloud services, and massively distributed application architectures," says David Williams, adjunct research advisor, IDC's IT Executive Programs (IEP). "Now is the time for to be prepared and make the changes necessary, to ensure when AIOps tools are introduced, the value promised is the value achieved."


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