TECH SUPPLIER Jul 2020 - IDC Survey Spotlight - Doc # US46688720

How Will Hospitality and Travel Innovation Teams Reprioritize Post-COVID-19?

By: Dorothy CreamerSenior Research Analyst, Hospitality and Travel Digital Transformation Strategies

Abstract

This IDC Survey Spotlight is based on IDC's COVID-19 Impact on IT Spending Survey, fielded in June 2020, and specifically looks at respondents in the hospitality and transportation industries (including airlines). Respondents were from IT roles (CIO/CTO/CSO) and line of business (including president, CEO, CFO).

Organizations are rapidly shifting IT team strategies and reprioritizing sought-after skill sets in the wake of COVID-19's new normal. Hospitality and travel companies face a slow return of business with new demands that impact service and operations. In particular, organizations are putting top focus on cybersecurity, digital innovation, data analytics, and IT operations. IDC provides guidance for each of these priorities.


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