Abstract

This IDC study provides organizations across a wide range of industries with the top 10 predictions and underlying drivers that we expect to impact operations in 2022 and beyond. Technology leaders and their counterparts in operations can use this document to guide their strategic planning efforts.

According to Leif Eriksen, research vice president, Future of Operations at IDC, "Operations has been largely immune to the disruptive impact of digital technology — until now. Over the past couple of years, more organizations have been forced to find ways to run their operations remotely, to accept the need to put operational data in the cloud, and to embrace a more distributed form of decision making in operations. We're on the cusp of an era of greater predictability and performance in operations, but it won't arrive evenly for all."


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