TECH BUYER May 2021 - IDC MarketScape - Doc # US46741921

IDC MarketScape: Worldwide Artificial Intelligence Services 2021 Vendor Assessment

By: Jennifer HamelResearch Manager, Analytics and Intelligent Automation Services

Abstract

This IDC study represents a vendor assessment of the artificial intelligence (AI) services market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the AI services market. This IDC MarketScape covers a variety of vendors participating in the AI services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"As AI moves from a 'nice to have' capability to an essential component of the future enterprise, customers need partners with expertise in developing production-grade AI solutions and establishing the right organization, platform, governance, business process, and talent strategies to ensure sustainable AI adoption at scale," says Jennifer Hamel, research manager, Analytics and Intelligent Automation Services at IDC.


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