TECH BUYER Dec 2021 - IDC MarketScape - Doc # US46742821
IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2021–2022 Vendor Assessment
This IDC study uses the IDC MarketScape model to provide an assessment of vendors participating in service parts management specific to service life-cycle management in the manufacturing and service industries.
"The service parts operation must go beyond efficiency to help organizations drive value to the customer experience," says Aly Pinder, program director, Service Innovation and Connected Products Strategies, IDC Manufacturing Insights. "Service spare parts play a critical role in manufacturers and service providers being able to deliver enhanced customer experiences and resolution and should not be an afterthought in the service life cycle."
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