TECH BUYER Jan 2022 - IDC MarketScape - Doc # US46743021

IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment

By:

Aly Pinder
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Abstract

This IDC study uses the IDC MarketScape model to provide an assessment of vendors participating in warranty and service contract management specific to service life-cycle management in the manufacturing and service industries.

"The warranty service operation is another customer touch point that has the opportunity to help manufacturers and service providers differentiate," says Aly Pinder, program director, Service Innovation at IDC. "Beyond an impact on efficiency, warranties and service contracts can drive customer engagement and new revenue streams and be the cornerstone to a closed loop of innovation between the service experience and product innovations."


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