TECH BUYER Jan 2022 - IDC MarketScape - Doc # US46743021
IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment
Abstract
This IDC study uses the IDC MarketScape model to provide an assessment of vendors participating in warranty and service contract management specific to service life-cycle management in the manufacturing and service industries.
"The warranty service operation is another customer touch point that has the opportunity to help manufacturers and service providers differentiate," says Aly Pinder, program director, Service Innovation at IDC. "Beyond an impact on efficiency, warranties and service contracts can drive customer engagement and new revenue streams and be the cornerstone to a closed loop of innovation between the service experience and product innovations."
Coverage
Subscriptions Covered
IDC Manufacturing Insights: Worldwide Service Innovation and Connected Products Strategies
Companies Covered
ServicePower Technologies Ltd., Mize, Inc, PTC, Inc., IFS AB, ServiceMax, Inc., PCMI CORPORATION, Tavant Technologies Inc.
Regions Covered
Topics Covered
Analytic applications, Digital transformation, Enterprise asset management, Operations and manufacturing applications, Supply chain management applications, Technology buyer
Vertical Markets
Consumer packaged goods and retail, Discrete manufacturing, High tech, electronics manufacturing, Innovation acceleration, Manufacturing life-cycles, Smart manufacturing
Content
List of Tables
List of Figures
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