target audience: TECH BUYER  Publication date: Aug 2020 - Document type: IDC TechScape - Doc  Document number: # US46763120

IDC TechScape: Worldwide Intelligent Digital Workspace, 2020


  • Holly Muscolino Loading
  • Marci Maddox Loading
  • Wayne Kurtzman Loading
  • Shannon Kalvar Loading
  • Phil Hochmuth Loading
  • Angela Salmeron Loading


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This IDC study examines the intelligent digital workspace and provides additional insights about the speed of adoption, technology potential for success, and level of market buzz so that IT and line-of-business decision makers may make their own determinations about investment.

Organizations can be stronger and more resilient by enabling workers with an intelligent digital workspace. The intelligent digital workspace is a personalized, federated, secure, and device- and location-agnostic environment that provides workers with the resources required to effectively do their job, including frictionless access to data, technology, and collaborators.

"The recent COVID-19 pandemic has highlighted organizations' need for a federated work environment that provides workers with secure access to corporate resources anytime, anywhere, and via any device," states Holly Muscolino, research vice president, Content and Process Strategies and the Future of Work at IDC. "As digital enterprises move from hybrid workforces by circumstance to hybrid by design, adoption of an intelligent digital workspace solution will not only enable this access but also drive improved productivity, a better worker experience, and overall business agility and resiliency."


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