TECH SUPPLIER Aug 2020 - Taxonomy - Doc # US46767514

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2020: Transportation and Logistics

By: Jordan K. SpeerResearch Manager, Global Supply Chain, Simon EllisProgram Vice President

Abstract

This IDC study describes how the transportation industry is on a mission to digitally transform to create real-time service excellence.

"Companies in this industry generally understand what is involved in their digital journey and that begins with a common definition of the mission, strategic priorities, and programs so that individual projects or use cases support the overall objectives. Transportation leads other industries in terms of digital transformation of the customer experience but may lag behind in other areas," says Simon Ellis, program vice president for Supply Chain at IDC.


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