TECH SUPPLIER Sep 2020 - Market Analysis Perspective - Doc # US46844518

Market Analysis Perspective: Worldwide IT Service Management, 2020

By: Shannon KalvarResearch Manager , IT Service Management and Client Virtualization

On-line Presentation

Abstract

This IDC Market Analysis Perspective (MAP) summarizes key demand and supply trends driving the IT service management (ITSM) market. The IT service management market has continued to evolve into a more generalist "service management" market, with enterprise service management (ESM) and IT service management being functional subsets of the greater service management platforms. These platforms provide a coordination point between the cognitive, digital, process, and physical assets the enterprise uses to do business, usually enabled by a combination of workflow and AI-driven technologies. Adopting one of these platforms helps to accelerate and direct the organization's "digital transformation," a process greatly accelerated by the pandemic and associated social and economic disruptions.


Coverage

Content
  • 20 slides


Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.



Related Links

Do you have questions about this document
or available subscriptions?

Contact Us