The IDC Survey provides a summary and key insights from a global supply chain survey of 816 supply chain professionals conducted in the second quarter of 2020. Every two years, IDC Manufacturing Insights and IDC Retail Insights conduct a supply chain survey. This year, 2020, was the first time that we conducted the survey globally. The survey was conducted across multiple geographies including the Americas, EMEA, and Asia/Pacific. More than 25 questions were asked of both manufacturers and retailers as part of this study that spans a range of topics including the strategic focus of the supply chain, the impact of COVID-19 specifically, the progression of supply chain transformation, and the use of modern digital technologies.
Key findings from the 2020 survey include:
- After years of being relegated to support status, the supply chain is now perceived by manufacturers and retailers as a strategic tool for business performance and growth — moving from "cost center" to "opportunity center."
- Modern digital technology remains the top driver of change in the supply chain, reflecting both the potential for driving transformation and the lack of full clarity into true potential.
- Critical gaps that must be resolved include supply chain resiliency and the lack of digital competencies that limits the ability to transition the supply chain to new business models.
- Supply chain transformation remains sluggish, with half of respondent companies self-reporting that they lag behind the median point.
"This IDC Survey provides key insights from our most recent global supply chain survey, including both the priorities and the concerns of supply chain practitioners as they navigate a difficult 2020," said Simon Ellis, program VP, Supply Chain Strategies at IDC.