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This IDC Market Presentation provides an executive summary and overview to identify critical new social impact activities and describes how those in the technology sector can harness technology to have positive social impact across three primary areas: climate impact and environmental sustainability, diversity and inclusion, and communities at risk. This document includes primary research data that measures the approach organizations are taking in each of these areas and the challenges that they face in meeting their objectives.

As technology becomes the largest infrastructure investment for enterprises and governmental organizations, the potential to impact lives and do good (as well as harm) becomes a critical new business metric for the technology industry. Increasingly employees and investors want to work with companies that align with their own desires to make a positive social impact. This has far-reaching business consequences that directly affect shareholder decisions, employee recruitment and retention decisions, and investors' portfolios.

This document is intended to aid technology organizations, CSR teams, educators, policy makers, investors, governments, and NGO organizations as well as mission-based organizations to devise strategies and policies that maximize technology benefits and minimize damaging social consequences. This includes providing a business case for positive social impact and an understanding of the broad economic effects of technology investments that complement traditional economic measures.


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