TECH SUPPLIER Nov 2020 - IDC Survey - Doc # US46987620

Then and Now: Work Transformation Challenges Across Geographies

By: Amy Loomis, Ph.D.Research Director, Future of Work, Holly MuscolinoResearch Vice President, Content and Process Strategies and the Future of Work

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Abstract

This IDC Survey looks at select work transformation data from multiple IDC geographic surveys done prior to the COVID-19 pandemic, and it compares them with global polling data between April and October of 2020. It provides results and analysis from surveys of hundreds of respondents who are decision makers and/or influencers in their organization's work transformation initiatives across North America, EMEA, Japan, and Asia/Pacific. Respondents are from a broad range of industries and company sizes.

The goal of the survey comparison is to understand three key insights: first, how pre-pandemic work transformation challenges shaped investments in specific technologies in 2020; second, how specific geographies have differed or been similar in facing and addressing business challenges around work transformation; and third, are these rapidly implemented changes temporary or more long lasting? This IDC Survey offers insight into the evolution of work transformation across different geographies over the course of 2020 and looking forward to 2021.

"It's clear many of the business challenges that hampered work transformation prior to the COVID-19 pandemic drove top technology priorities with the onset of global remote work," said Amy Loomis, research director, Future of Work at IDC. "Comparing work models and technology investments across geographies, we see the correlation between technology investments and the ability to respond to changing business requirements."


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