TECH BUYER Nov 2020 - Tech Buyer Presentation - Doc # US47006420

Retail Outlook Holidays 2020 and Beyond

By: Jordan K. SpeerResearch Manager, Global Supply Chain

On-line Presentation

Abstract

This IDC Tech Buyer Presentation takes a look at some of the current trends and drivers impacting consumer behaviors, how these behaviors are profoundly affecting retail and bringing the supply chain closer to the consumer experience, and what this merging means for retailers in terms of what they provide to consumers, their technology investment priorities related to serving the customer, and some guidance on what steps retailers might take depending on their starting points. That includes looking at these priorities in the context of the upcoming holiday season, which we can expect to be like no other when you take into account the wide range of changes that 2020 has brought to us, and how those will affect the orders customers place, the service they want and expect, and the delivery and fulfillment options they'll be looking for.


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