TECH SUPPLIER Nov 2020 - Market Note - Doc # US47016220

Cisco Partner Summit: Cisco CX Continued Focus on Adoption

By: Leslie RosenbergResearch Vice President, Network Life-Cycle Services and Infrastructure Services, Chris BarnardVice President, European Infrastructure and Communications

Abstract

This IDC Market Note discusses announcements and observations from Cisco Partner Summit 2020, held virtually for the first time this year on October 28 and 29. Cisco CX is in its third year of a multiyear journey, where, in 2019, the company focused on building the program, and 2020 was about implementation, bringing forth new versions of key components of the portfolio. 2021 will be about scale, whereby helping partners and customers think about their investments in Cisco and the move to software and as-a-service models.


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