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Abstract

This IDC Web Conference presents a discussion by IDC's Worldwide Services team on key predictions that will impact the services industry over the next five years. Senior line-of-business and IT leaders will learn how buyer requirements are shifting in the midst of the COVID-19 pandemic and placing greater pressure on services firms and providers to meet critical needs in areas such as EX (employee experience), use of innovation centers, and supporting multicloud environments. This presentation also provides IDC's guidance in how to respond to these market pressures.

To learn more about IDC FutureScape 2021, go to www.idc.com/events/FutureScape.


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