Abstract

This IDC Market Analysis Perspective (MAP) delivers a current state view of the employee experience (EX) market. The MAP provides insights into current and future trends in the EX management strategies markets, including discussion of a fragmented market with significant new entrants and M&A activity.

It examines the foundational components of EX that have broadened significantly since the onset of the COVID-19 pandemic and social unrest, reaching far beyond employee engagement and surveys to include more holistic digital employee experiences embedded in unified platforms. To have mature EX programs, organizations should make work more flexible, frictionless, and collaborative for the workforce to improve the employee experience, which in turn will widely effect business impact including talent attraction and retention, customer experience and, importantly, organizational resilience.

Executives including the C-suite and CHRO, product managers, market intelligence, and analyst relations professionals can use this information when looking to understand market impacts and align current strategies.

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