This IDC study provides IDC's forecast and spending for the worldwide managed cloud services (MCS) market across eight major regions for the 2021–2025 forecast period. IDC views managed cloud services as an extraction view of IDC's technology outsourcing services markets involving application management (AM), hosted application management (HAM), hosting infrastructure services (HIS), IT outsourcing (ITO), and network and endpoint outsourcing services (NEOS). For details on the definitions of managed cloud services, see the Market Definition section as well as IDC's Worldwide Managed Cloud Services Taxonomy, 2020 (IDC #US46987120, November 2020). This study also includes advice to providers of IT services, an analysis of key market and industry trends by key managed cloud services markets and regions, key market drivers and inhibitors, and significant market developments.

"Competing as a managed SP in the managed cloud services market has become much more complex as the demands of buyers are not only expanding to include new requirements such as incorporating sustainability and aligning where to deploy assets on different clouds (e.g., private, public, hybrid) and cloud service provider platforms but also competing more directly with public cloud IaaS providers (e.g., AWS, Azure, Google, Alibaba, IBM)," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Ensuring success in the managed cloud services market will require that managed SPs provide a means of adapting talent, technologies, processes, and organizational structures; integrate professional services into managed cloud services; emphasize customer centricity; work with cloud service provider partners to optimize matrix position and market opportunities; invest in sustainable offerings for the socially conscious customer; create a business operations center; incorporate an intelligent, unified multicloud management platform; implement a robust governance model; and build centers of excellence and labs for cloud platforms."



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