This IDC Perspective outlines major workplace trends, provides representative software vendor offerings in response to COVID-19, and makes recommendations for organizations with respect to workplace management applications. Organizations are stepping back to reassess their overall workplace strategies, realizing they need a new or updated digital transformation strategy for facility management. IDC organizes workplace management application priorities into four key areas: maintenance management, space management, commercial real estate, and occupant experience.
"2020 has been a challenging and transformative year for facility management, workplace service, and real estate teams. Organizations are charting new priorities for adapting facility maintenance, using space differently and more effectively, making critical real estate decisions, and ensuring safe and healthy occupant experiences," says Juliana Beauvais, research manager, Enterprise Applications at IDC. "Consider how well your workplace management applications support your organization's post-pandemic reality."
Tango Analytics LLC, OfficeSpace Software Inc., Nuvolo Technologies Corp., Salesforce.com, Inc., Envoy Inc., FM:Systems Group LLC, ServiceNow, Inc., SpaceIQ LLC, Planon Group, iOFFICE Inc., Trimble Inc., IBM, Robin Powered, Inc., SmartSpace Software PLC, Nemetschek SE, Condeco N.V., IBI Group Inc.
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