This IDC Survey looks at the shifting business application priorities of small and medium-sized businesses (SMBs), including customer-related applications, human capital applications, and back-office applications. After more than a year of operating in a COVID-19 world, SMBs have shifted their focus to four key applications to support their business, preferring industry solutions or customizations and the cloud in many cases. It also examines the triggers and barriers they are encountering when making cloud choices.
According to Shari Lava, research director, Automation within the AI and Automation group at IDC, "As we said a year ago, SMBs need to focus on the brass tacks applications to support their business, and adopt cloud, and that is exactly what has happened. Within 12 months, over half of business applications in this study will be in the cloud. SMBs need to stay abreast of the next end-of-life hardware and software to focus on the right next migrations that make sense."