TECH SUPPLIER Sep 2021 - IDC Survey - Doc # US47133621

Intelligent Automation Services Survey, 2021

By: Jennifer HamelResearch Manager, Analytics and Intelligent Automation Services

On-line Presentation


This IDC Survey examines adoption and spending intentions and behaviors of buyers of intelligent automation services. It includes data taken from respondents' answers to questions about a range of issues, including their intelligent automation maturity, business priorities, key performance indicators, adoption challenges, contracting behaviors, spending allocations, and preferred vendor characteristics. IDC conducted a survey of 308 respondents from the United States, the United Kingdom, Australia, and Japan, from a variety of industries and organization sizes ranging from 500 employees to more than 10,000 employees.


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