TECH SUPPLIER Feb 2021 - IDC Survey - Doc # US47304721

SMB Telecom Survey, 2020: Unified Communications


Jason Blackwell
, Venkatesh Mahale
On-line Presentation


This IDC Survey provides a summary of results from IDC's SMB Telecom Emerging Services Survey, an online survey of United States–based small and medium-sized businesses fielded in August 2020. This portion of the survey explores key issues related to unified communications services adoption and implementation by businesses with 1–999 employees.


  • 16 slides

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