TECH SUPPLIER Jan 2021 - IDC Survey Spotlight - Doc # US47329421

The Cost of Unplanned and Planned Downtime

By: Rob BrothersProgram Vice President, Datacenter and Support Services

Abstract

This IDC Survey Spotlight offers insights into the cost of downtime customers experience when datacenter assets are offline. These assets include servers, storage, networking, security, and datacenter facilities as well as human error.

In April of 2020, IDC surveyed 615 enterprises worldwide to understand the cost incurred during planned and unplanned downtime of datacenter assets. In addition, we explored how they used support contracts and proactive services to prevent downtime.


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