target audience: TECH BUYER  Publication date: Oct 2021 - Document type: IDC Innovators - Doc  Document number: # US47355221

IDC Innovators: Conversational Artificial Intelligence, 2021

By:  Hayley Sutherland Loading


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IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators study profiles five notable vendors that are innovating in the area of conversational AI — Aisera, DRUID, Openstream, SoundHound, and Uniphore.

"The conversational AI market is crowded and competitive right now, with the past two years characterized by an increasing number of start-ups, open source innovations, and acquisitions by major technology vendors," said Hayley Sutherland, senior research analyst for Conversational AI and Intelligent Knowledge Discovery at IDC. "Technology buyers considering conversational AI should familiarize themselves with the more innovative start-ups to get the full picture of what is available in addition to what they may be seeing from technology giants."


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