Abstract

This IDC Perspective reviews the challenges that organizations face as they work to align IT, HR, and operational resources to build IT and organizational trust. The rapid shift to remote work in 2020 and early efforts to support onsite and return-to-office initiatives have brought new challenges for mitigating risk, building security and compliance, and addressing social, environmental responsibility, ethics, and privacy. As organizations look to support remote, hybrid, and onsite work models, siloed approaches to addressing technology and employee experience need no longer work. The ebb and flow of pandemic lockdowns and new requirements for employee wellness, safety, and privacy require rethinking remote work and reimagining what happens in onsite work environments. The future of work is focused on looking at the intersection points of digital and physical workspaces and the work practices that make it possible for employees to securely work from any location and on any device.

"The future of work is not simply about the mechanics of creating secure and safe workspaces, places, and devices at an IT level," says Amy Loomis, research director, Future of Work. "IDC believes hybrid work models must be built on a broad and interdisciplinary foundation of trust that fosters innovation and agile work practices across infrastructure and culture."


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