target audience: TECH SUPPLIER  Publication date: Aug 2022 - Document type: Market Presentation - Doc  Document number: # US47440421

IDC Market Glance: Future of Customer Experience, 3Q22

By:  Sudhir Rajagopal Loading


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This IDC Market Glance provides an overview and the current makeup of the future of customer experience solution landscape, illustrates who some of the major software and services players are, and depicts the general segments and structure of the market. The market has prioritized the use of data and digital technologies as cornerstones in delivering the next generation of customer experiences which in turn sets up organizations to be prepared for sustained business resiliency.


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