TECH SUPPLIER Aug 2022 - Market Presentation - Doc # US47440421

IDC Market Glance: Future of Customer Experience, 3Q22


Sudhir Rajagopal
On-line Presentation


This IDC Market Glance provides an overview and the current makeup of the future of customer experience solution landscape, illustrates who some of the major software and services players are, and depicts the general segments and structure of the market. The market has prioritized the use of data and digital technologies as cornerstones in delivering the next generation of customer experiences which in turn sets up organizations to be prepared for sustained business resiliency.


Subscriptions Covered

Future of Customer Experience - Agenda

Companies Covered

WPP plc, Alterian PLC, Nuance Communications, Inc., Five9 Inc., DISQO Inc., Google LLC, Boston Consulting Group Inc., HubSpot Inc., Optimizely, Inc., Emplifi Inc., Pointillist Inc., Bigtincan Mobile Pty Ltd, Microsoft Corporation, OneTrust LLC, Sprinklr Inc., Pluralytics, Dentsu Inc., Smart Communications, Inc., Thunderhead Ltd., R/GA Media Group, Inc., Treasure Data Inc., NTT DATA Corporation, Inc., Ushur Inc., Khoros LLC, SAP SE, Merkle Inc., Freshworks Inc., Kitewheel LLC, Tealium Inc., BigCommerce, Inc., HCL Technologies Limited, Sitecore Corporation A/S, Twilio, Inc., CSG Limited, Magnite Inc., Avaya Inc., Alchemer LLC, BlueConic Inc., Xandr Inc., Meltwater Group, Medallia Inc., Bain & Company, Inc., Quantum Metric Inc., Adobe Systems Inc., KPMG International, xiQ Inc., Brierley & Partners Inc., Collibra NV, Simplr Inc., BloomReach, Inc., IBM, SalesLoft, Inc., Sprout Social, Inc., Pegasystems Inc., Amperity Inc., Critical Mass, Acquia, Inc., Teradata Corporation, Momentive Inc., Cognizant Technology Solutions Corporation, Hootsuite Media Inc., Precisely Limited, Amplitude Inc., Digitas, PricewaterhouseCoopers LLP, Quadient Group AG, OpenText Corporation, Genesys Telecommunications Laboratories, Inc., Shopify Inc., censhare AG, The Trade Desk Inc., Oracle Corporation, LiveRamp Inc., SAS Institute Inc., Accenture plc, ServiceNow, Inc., McKinsey & Company, Kobie Marketing Inc., Cision Ltd., Criteo S.A., Qualtrics, LLC, Cisco Systems Inc., Uniphore Technologies Inc., Bazaarvoice, Inc., Digital River, Inc., Deloitte LLP, Meta Platforms Inc., [24] Inc.,, Inc., SugarCRM Inc., Veeva Systems Inc., Capgemini Services SAS, Avanade Inc., Outreach Corp., Inc., Demandbase Inc., Concentrix Corporation, Content Square SAS, Omnicom Group Inc., Zoho Corporation Pvt. Ltd., Zendesk Inc., Tata Consultancy Services Limited, Bynder B.V., Ernst & Young Global Limited, Annex Cloud, MediaMath, Inc., Simplifi Holdings Inc., Marin Software Inc., Publicis Groupe SA, Conga, NICE Ltd., Epsilon Data Management LLC, VTEX, Conversica Inc., Cloudinary Ltd., Verint Systems Inc.

Regions Covered


Topics Covered

Advertising software, Analytic applications, Content management, Customer relationship management applications, Future of customer experience, Governance, risk and compliance infrastructure, Marketing automation, Sales enablement

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