TECH BUYER Feb 2021 - IDC MarketScape - Doc # US47452521
IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment
Abstract
This IDC study represents a vendor assessment of service providers offering unified communications as a service (UCaaS) for enterprise using the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that define current market demands and expected buyer needs for UCaaS solutions. The evaluation is based on a comprehensive and rigorous framework that assesses each vendor relative to one another, and the framework highlights the key factors that are expected to be the most significant for achieving success in the worldwide UCaaS market over the short term and the long term.
"Enterprises need a service provider that can deliver on the promise of UCaaS flexibility, reliability, security, integrations, and a vision for how it contributes to the broader role of unified communications and collaboration across their organization, especially as hybrid work models begin to emerge," says Denise Lund, research director, IDC's Telecom and Unified Communications research. "Paramount to success are a broad and rich portfolio of UCaaS services and integrations, as well as enterprise-grade support and implementation services."
Coverage
Subscriptions Covered
Enterprise Communications Services , Unified Communications and Collaboration
Companies Covered
Orange S.A., Verizon Communications, Inc., Dialpad, Inc., Intrado Inc., Comcast Corporation, Mitel LLC, Zoom Video Communications Inc., GoTo, Windstream Holdings, Inc., SPECTRUM ENTERPRISES LLC, Fuze Inc., Nextiva, Inc., RingCentral, Inc., Vonage Holdings Corp., Tata Communications Limited, AT&T Inc., BT Group plc, Lumen Technologies, 8x8 Inc.
Regions Covered
Topics Covered
Collaborative applications, Customer relationship management applications, Platform as a service, Technology buyer, Unified communications and collaboration, Videoconferencing equipment, VoIP
Content
List of Tables
List of Figures
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