target audience: TECH BUYER Publication date: Jan 2022 - Document type: IDC MarketScape - Doc Document number: # US47455521
IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2022 Vendor Assessment
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Abstract
This IDC MarketScape evaluates vendors in the field service management space for the utilities industry through a qualitative and quantitative assessment of their capabilities and strategies. It aims to aid utilities in deciding on their current or future FSM implementations, as well as to assist vendors in deepening their understanding of the competitive landscape.
"Field service operations and mobile workforce management are areas of intense digital innovation as utilities evolve beyond commodity, reorganize processes around the customer, and position for operational excellence," said Jean Francois Segalotto, associate research director, IDC Energy Insights. "Vendors in this space are leveraging technology innovation to support automated decision making, technical knowledge management, and enhanced service experience designed to foster the industry's evolution."