TECH SUPPLIER Jun 2021 - Market Share - Doc # US47469221

Worldwide Intelligent Process Automation Market Shares, 2020: Solid Growth Across Cloud Segments

By: Maureen FlemingProgram VP, Worldwide Intelligent Process Automation Market Research and Advisory Service

Abstract

This IDC study provides total and cloud vendor market shares for the worldwide intelligent process automation (IPA) market for 2020. Included are vendor market shares for each segment — labor-centric automation, system-centric automation, decision-centric automation, and automation planning — and for the worldwide RPA and process application platforms.

"Gaining value by focusing on automation continues to be a key driver for businesses that need to drive down their operating costs or speed up cycle times as enterprises come out of COVID-19 into a new economy and there is uncertainty about going back to the office," according to Maureen Fleming, program vice president, Intelligent Process Automation Market Research and Advisory Service at IDC. "Organizations are thinking about labor shortages, work cultural uncertainty, and upskilling business users to become more skilled in using IPA tools for both their own and team productivity efforts."


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