TECH BUYER Mar 2021 - IDC PlanScape - Doc # US47485821

IDC PlanScape: IT Service Management — Optimizing IT Service Catalogs

By: Bill KeyworthAdjunct Research Advisor

Abstract

This IDC PlanScape discusses the importance of an IT service catalog that empowers digital ecosystems — ensuring availability of all technologies and standards required for sustained competitive advantage. The document provides best practices that can be implemented to support IT organizations that are seeking to thrive within the new realms of a digital infrastructure.

"Owing to the pandemic's significant impact on most enterprise operations, the accelerated shift to an effective digital infrastructure dictates a careful appraisal of the IT service catalog," states Bill Keyworth, adjunct analyst with IDC's IT Executive Programs (IEP). "An ecosystem-empowered, digitally differentiated IT service catalog will drive long-term IT success in today's digital business context."


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