TECH BUYER Mar 2021 - IDC Perspective - Doc # US47488121

Using Metrics to Accelerate IT Innovation in Government

By: Thom RubelAdjunct Research Advisor, Marc StrohleinAdjunct Research Advisor

Abstract

This IDC Perspective provides government CIOs with a framework to select the right metrics as an accelerator for innovation projects and initiatives. Defining metrics for IT innovation initiatives can be challenging; they are often complex undertakings with many moving parts, competing constituents, and wide-ranging goals. Stakeholders may also have different views of what constitutes success, further clouding the selection of metrics. Yet selecting the right metrics to assess IT innovation is critical because those metrics will heavily influence the focus, conduct, and success of innovation initiatives. This document explains why selecting the right innovation metrics is important, provides guidelines for selecting and implementing innovation metrics using a structured conceptual framework, and recommends best practices for maximizing the value of metrics to advance enterprise innovation.

"IT innovation is particularly challenging in government structures and cultures," says Thom Rubel, adjunct research advisor, IDC's IT Executive Programs (IEP). "Putting the right metrics in place will help accelerate innovation initiatives, mitigate risks, and ensure that agencies focus on the most important and fruitful areas of innovation to help keep those efforts on track and optimized."


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