TECH BUYER Apr 2021 - IDC Perspective - Doc # US47558821

Five Key Unified Communications and Collaboration Trends in 2021 for Technology Buyers

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

Abstract

This IDC Perspective provides insight for technology buyers into five key trends that we feel will impact the worldwide unified communications and collaboration (UC&C) market in 2021 and beyond.

"The importance of UC&C solutions, supported on robust network infrastructures, to organizations and end users today cannot be understated. They have become the lifeblood of many companies and have profoundly changed the way people work, mostly from home at present but also when some employees (but not all) return to the office sometime in 2021," said Rich Costello, senior research analyst, IDC. "In addition, the sheer popularity and visibility of UC&C solutions around the world increased immensely in 2020, and they have changed the way organizations adopt and consume communications and collaboration tools today, helping lift the entire UC&C market."


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