TECH SUPPLIER Apr 2021 - Market Presentation - Doc # US47636421

IDC Service Provider Pulse: 1Q21 Quarterly Summary

By: Michelle Bailey, Sean RileyResearch Director, Cloud Panel Management, Rory DuncanResearch Vice President , Cloud Service Providers

On-line Presentation


The IDC Service Provider Pulse delivers quarterly insights into the requirements of cloud service providers — focusing on evolving business models, emerging product and service offerings, and providers' own investments in technology. The insights generated help technology vendors target their markets more effectively (sell to/sell with/sell through), provide guidance for developing new solutions based on ongoing intelligence (investments, behaviors), and improve their sales strategies and messaging as business and product trends evolve.

The 1Q21 quarterly summary provides an executive summary and overview of the first of four surveys conducted during 2021. Exploring the topic of digital transformation and the impact of the COVID-19 pandemic on their business, 850 IT leaders and line-of-business executives at tier 2 and tier 3 cloud service providers across North America, EMEA, and APAC detail their business strategies, their service investment plans, and how they plan to develop their organizations through 2021 and into 2022.


  • 38 slides

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