This IDC study aggregates segments of key technology market forecasts that make up the worldwide unified communications and collaboration (UC&C) ecosystem. The segments that have been aggregated for this study represent IDC's estimates on customer spend on UC&C technologies, instead of a total available market estimate for all technologies that are UC&C capable.

"In 2020, COVID-19 caused many organizations to rethink their plans for leveraging digital technologies and accelerated their interest in the adoption of unified communications, videoconferencing, team collaboration, and team messaging, among other technologies," said Rich Costello, senior research analyst, Unified Communications and Collaboration at IDC. "In 2021, IDC again expects positive growth across key UC&C segments to continue, albeit at slightly more modest rates than in 2020."



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