TECH BUYER May 2021 - IDC TechBrief - Doc # US47693421

IDC TechBrief: Legal Service Delivery for the Enterprise


Ryan O’Leary

This IDC TechBrief explores the benefits, costs, and risks of transforming the legal department and embracing legal service delivery software.

"Legal departments can no longer exist on an island. Digital collaboration across the entire enterprise is required now that most have moved to a fully remote/hybrid model. Many legal departments still manage their legal workflow within the tasks pane of Microsoft Outlook via flagged emails. While other departments have moved on to sophisticated workflow mechanisms, legal is leaving efficiency on the table by continuing to manage workflow with ad hoc and email-based processes," says Ryan O'Leary, research manager, Privacy and Legal Technology.



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