TECH SUPPLIER Jan 2022 - IDC Survey - Doc # US47708122

Worldwide Managed Network and Endpoint Services Buyer Study

By:

David Tapper
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Abstract

This IDC Survey provides an overview of worldwide results from IDC's 2021 Managed Network and Endpoint Study of enterprises involving their use of managed services for endpoint (e.g., PCs, laptops/notebooks, smartphones/tablets) and network (LAN/WAN) technology environments. This document offers insight into workplace priorities, locations, and requirements; drivers and inhibitors shaping consumption; required professional services, skills, and knowledge; and mobility objectives, capabilities, applications, and low-code vendor preferences.

This document also provides IDC's essential guidance for service providers looking to compete effectively in the world of managed services for network and endpoint technologies. Key areas of advice include emphasizing value in meeting agile, standardized, and user-based needs; offering end-to-end capabilities for mobile environments; supporting the full array of cloud options; and incorporating COVID-19-related requirements.


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