TECH BUYER Jun 2021 - IDC Perspective - Doc # US47768121

How to Evaluate Enterprise Storage Vendor Guarantee Programs

By: Eric BurgenerResearch Vice President, Infrastructure Systems, Platforms and Technologies Group

Abstract

This IDC Perspective discusses how to evaluate enterprise storage vendor guarantee programs. Since late 2015, the enterprise storage industry has seen the rise of vendor guarantee programs. Today, many vendors offer these programs, each of which have a number of different facets. There is significant variability though in program aspects among vendors. After reviewing this document, readers should be able to more accurately evaluate the value these programs can actually drive in their own environments — a determination that can help them to make better enterprise storage purchase decisions.

"Guarantee programs from enterprise storage vendors do offer some real value for customers," said Eric Burgener, research vice president, Infrastructure Systems, Platforms and Technologies Group at IDC. "But if customers are going to use them to help make an enterprise storage purchase decision, it is important to really understand which program facets offer differentiating value and which are just baseline capabilities available from most vendors."


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