Abstract

This IDC Tech Buyer Presentation outlines the key vendor attributes driving successful use of intelligent automation services, based on data from IDC's 2021 Future of Intelligence Survey, 2021 Intelligent Automation Services Survey, and 2022 Intelligent Automation Services Buyer Perception Survey. This presentation provides insights around the use of intelligent automation to improve enterprise intelligence, through the lens of IDC's Future of Intelligence framework. The presentation then explores how professional services providers help address critical challenges related to deploying intelligent automation solutions, as well as the key stakeholders involved in sponsoring intelligent automation services engagements.

According to Jennifer Hamel, research manager, Analytics and Intelligent Automation Services at IDC, "Intelligent automation is becoming an integral component of digital business and future enterprise strategies, including enterprise intelligence. CIOs and other senior leaders can benefit from service partners' ability to help their organizations address challenges across technology, data, processes, and people as they look to automate knowledge work and decision environments."

Coverage