TECH SUPPLIER Jun 2021 - Market Share - Doc # US47794621

Worldwide System and Service Management Software Market Shares, 2020: Market Growth Slows Amid Pandemic Disruption

By: Tim GrieserResearch Vice President, Enterprise System Management Software, Shannon KalvarResearch Manager , IT Service Management and Client Virtualization, Stephen ElliotGroup Vice President, I&O, Cloud Operations, and DevOps


This IDC study provides a competitive analysis of the worldwide system and service management software market for calendar year 2020.

According to Tim Grieser, research vice president, IDC's Enterprise System Management Software, "The worldwide system and service management software market achieved 9.1% growth in 2020 driven by the need to monitor, manage, and optimize end-to-end performance, availability, and service quality of systems and applications deployed on premises and in clouds as organizations increasingly adopt digital business initiatives requiring consumer-grade experience for customers, many of whom are working from home offices due to pandemic disruptions."



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