Abstract

This IDC Market Perspective presents details from IBM Think 2021, a virtual conference held May 11 and 12 over the web. IBM invited customers, analysts, and prospects to a two-day online event showcasing IBM's commitment and efforts related to weaving artificial intelligence (AI) and machine learning into almost every offering and every customer story. This document provides a group analysis of IBM's AI and Automation offerings, announcements, go-to-market approach, and future opportunities around using AI and automation to solve customer challenges and digital transformation efforts.

"Leveraging artificial intelligence to add business value with a competitive edge is no longer a vision of the future for businesses worldwide. Applying AI — and applying it in the right way and responsibly — is rapidly becoming a key part of their plans for transforming into high-performing digital businesses that predict and shape future outcomes, accelerate innovation, reduce risks, empower their employees to perform higher-value work, and automate and optimize business processes, decisions, and experiences today," says Ritu Jyoti, program vice president, AI and Automation Research Practice at IDC.


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