TECH SUPPLIER Jun 2021 - Market Share - Doc # US47906120

Worldwide IT Service Management Software Market Shares, 2020: Enterprise Service Management Finds Its Moment

By: Shannon KalvarResearch Manager , IT Service Management and Client Virtualization

Abstract

This IDC study provides worldwide IT service management software market share data for 2020.

"Enterprise service management, the marshaling of the organization's assets to deliver discrete outcomes both internally and externally, requires ITSM vendors to set aside the concept of the ticket as an organizing concept," said Shannon Kalvar, research manager, IT Service Management and Client Virtualization at IDC. "The more vendors understand this shift, and a capitalize on it, the greater their opportunity to capture growth in this market."


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