TECH BUYER Jun 2021 - Tech Buyer Presentation - Doc # US47915621

IT Buyer Considerations: Increasing Value from UC&C with Your Hosted VoIP/UCaaS

By: Denise LundResearch Director, WW Telecom and Unified Communications

On-line Presentation

Abstract

This IDC Tech Buyer Presentation provides senior IT leaders with considerations for hosted VoIP/UCaaS as a value driver for a holistic UC&C solution. The presentation discusses the three ways in which cloud-based telephony and integrated messaging are implemented with collaboration solutions in organizations and outlines considerations for CIOs.

"So often CIOs are focused on the cost-saving benefits of a hosted VoIP/UCaaS solution that they forget how critical it is to consider the end-user benefits for this in the context of a broad UC&C solution," says Denise Lund, research director, Unified Communications and Telecom. "The CIO with the foresight to consider direct cloud-based voice and messaging with collaboration solutions will reap the rewards in employee user experience and workflow enhancements."


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