Abstract

This IDC study examines the vendor revenue performance in the overall collaborative applications market for 2020.

2020 was the year collaboration applications became critical business tools, connecting people, work, and processes. Integrating core business applications within the collaboration stack — and that stack did develop — helped streamline work, increased productivity, and empowered connected workers from wherever they worked. This document looks at the 32.9% revenue increase in the collaborative applications market, the vendors in the space, and details of this fast-growing market.

"Collaborative applications created the social fabric where people, processes, and work were brought together to support work — a hybrid work environment," according to Wayne Kurtzman, research director, Social, Communities, and Collaboration Applications at IDC. "The collaborative applications market grew by five years' worth of users in the first six months of 2020. Companies are integrating business applications with the collaborative stack to foster connectedness, streamline work, and create communities with employees, partners, and customers. Paired with machine learning, these applications are instrumental in developing new era metrics that are not tied to the industrial legacy metrics."

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