TECH SUPPLIER Jul 2021 - IDC Survey Spotlight - Doc # US48062521

Do Investments in Digital Transformation Lead to Increased Employee Productivity Through More Robust Employee Experience?

By: Laura Becker


This IDC Survey Spotlight examines how investments in digital transformation (DX) enhance an organization's employee experience (EX) program and, in turn, strongly suggests improvements in employee productivity leading to better business outcomes and more satisfied, committed employees.

The data is from IDC's Future Enterprise Resiliency and Spending (FERS) Wave 4 Survey conducted in May 2021. The purpose of the FERS survey series (12 monthly surveys) is to explore a range of topics related to IT spending priorities, digital resiliency, and technology/organizational priorities in the next normal. The survey solicited replies from 854 respondents globally.

The survey data looks at 2020 investments in DX and the correlation with employee productivity. "As the role of the CHRO escalated throughout the COVID-19 pandemic to working on strategic DX initiatives, with a focus on employees as key stakeholders across functions, so too has the prioritization of investing in ways to make employees' lives simpler and less frustrating — leading to enhanced productivity. When employees are given the tools, procedures, and processes they need to get the job done, they are more committed to the purpose and mission of the organization. Digital investments that facilitate employee productivity by improving EX strongly suggest better business outcomes with more rapid digital transformations and more satisfied employees." — Laura Becker, research manager, Employee Experience, at IDC


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