TECH BUYER Sep 2021 - IDC Perspective - Doc # US48106721

The 2021 Worldwide and U.S. Digital Resiliency Maturity Indices

By: Shawn FitzgeraldResearch Director, Digital Transformation Strategies, Rebecca SegalGroup Vice President, Worldwide Services

Abstract

This IDC Perspective provides a worldwide digital resiliency maturity index for over 1,800 enterprise organizations surveyed in 2021. We have assessed levels of digital resiliency across the six dimensions of leadership and organization, operations, brand and reputation, customers and ecosystems, workforce, and financial resiliency; providing perspective and guidance for becoming a more adaptive organization in times of economic uncertainty.

"Global disruptions in 2020 forced every company to rethink their businesses and how they operate by adopting new ways of working and leveraging digital technologies. The pandemic showed leaders that digital-first strategies and operating models are crucial to mitigate the adverse impacts from future economic disruptions, regardless of the cause. Becoming digitally resilient is required in order to successfully deliver products, services, and experiences to markets and customers in times of uncertainty," states Shawn Fitzgerald, research director, IDC's Worldwide Digital Transformation Strategies.


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