This IDC Market Presentation highlights the critical metrics used to measure "Trust" in RFPs.
An abstract concept such as "Trust" is increasingly gaining traction in the marketplace. Organizations are looking to security posture, ability to comply with various regulations, and commit to protecting the privacy of user data and environmental causes. But no organization does business on its own. Therefore, what critical metrics are organizations looking at when building a trustworthy ecosystem of partners and how are they allocating resources to improve Trust internally? Don't miss reading this primary research study that highlights the use of industry-standard metrics in RFPs, eventually resulting in good governance practices.
"As organizations build Trust, the key question is, What are the areas that organizations invest in and measure vendors and providers against to improve market perceptions?" said Amita Potnis, director, Future of Trust global practice at IDC. "This survey finding indicates that the top 6 critical metrics embedded in RFPs measure security, customer success, and compliance. This document also showcases the importance of ESG and diversity and inclusion as areas of investment to improve Trust."