TECH BUYER Aug 2021 - Web Conference Proceeding: Tech Buyer - Doc # US48124521

Kickin' It Curbside: The Road to Omnichannel Fulfillment


Jordan K. Speer


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This IDC Web Conference presents a discussion on how retailers' supply chains are quickly transforming to align with accelerating ecommerce and rising customer expectations for omni-channel fulfillment options. Consumer behavior has been indelibly altered by the pandemic, and this has accelerated new retail models and the complexity of the supply chains that serve them. While in the wake of the pandemic retailers shifted quickly to scale up omni-channel offerings, such as BOPIS, curbside, ship from store, and same-day delivery, they are now reckoning with the complexity and high costs of these models. But the customer has spoken: they want the convenience of omni-channel, the luxury of choice, and even information about inventory availability and location, up front, to aid in their decision making. Now, the race is on for retailers to give customers what they want while maintaining profitability. It's not an easy task.

Join Jordan Speer, research manager, Global Supply Chain, IDC Retail Insights, as she lays out how priorities have shifted and provides examples of initiatives that are driving improved outcomes. Expect information and guidance on the following:

  • How to rethink the relationship between the supply chain and consumers, orders, inventory, fulfillment, and the workforce (hint: it's moved closer to the consumer)
  • How retailers are successfully tackling specific pain points
  • How to refine the technology road map to engage the consumer with both short- and long-term profitability and sustainability in mind
  • How artificial intelligence can enable better outcomes across the end-to-end supply chain


Subscriptions Covered

IDC Retail Insights: Worldwide Apparel and Department Store Transformation Strategies , IDC Retail Insights: Worldwide Industry Segment Strategies

Regions Covered


Topics Covered

Business continuity, Digital transformation, Disaster recovery, Order management, Supply chain management applications, Technology buyer, eCommerce

Vertical Markets

Experiential retail


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